# open to live account again **URL:** \ **Category:** General Discussion\ **Created:** [April 26, 2024, 6:21am UTC](https://community.deriv.com/t/open-to-live-account-again/86729 "2024-04-26T06:21:38Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![byrlady-abasing-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/byrlady-abasing-2/32/6981_2.png) [@byrlady-abasing-2](https://community.deriv.com/u/byrlady-abasing-2)\ **Post date:** [April 26, 2024, 6:21am UTC](https://community.deriv.com/t/open-to-live-account-again/86729/1 "2024-04-26T06:21:38Z")
I will prove my address, and need : - Utility bill (gas, water, electricity, landline phone, or TV monthly subscription) - Bank Statement, - Affidavit of residence. thies funy for indonesia. many Indonesian, live in deffrent address and not same with adress of ID, so: - Utility bill (gas, water, electricity, landline phone, or TV monthly subscription), - Bank Statement, - Affidavit of residence, same time in living adress or office address, so if deriv only accept those document from the same adress od ID, it is imposible. Deriv shoud understand local culture, indonesia. how to solve this problem? ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 26, 2024, 6:46pm UTC](https://community.deriv.com/t/open-to-live-account-again/86729/2 "2024-04-26T18:46:01Z")
Hello @byrlady-abasing-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.