# Operation rejected

**URL:** <https://community.deriv.com/t/operation-rejected/43386>\
**Category:** Trading Platforms\
**Created:** [January 10, 2023, 7:19pm UTC](https://community.deriv.com/t/operation-rejected/43386 "2023-01-10T19:19:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![avosets-advisor-2](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@avosets-advisor-2](https://community.deriv.com/u/avosets-advisor-2)\
**Post date:** [January 10, 2023, 7:19pm UTC](https://community.deriv.com/t/operation-rejected/43386/1 "2023-01-10T19:19:29Z")

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Hello to all. Someone knows why when i do the operation the app says rejected?? I try to all. Change the pass, install again the app, change the lot, can help me please

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [January 11, 2023, 2:15pm UTC](https://community.deriv.com/t/operation-rejected/43386/2 "2023-01-11T14:15:45Z")

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Dear @avosets-advisor-2, thank you for joining the community! we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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>
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