# order rejected **URL:** \ **Category:** General Discussion\ **Created:** [November 4, 2023, 10:22am UTC](https://community.deriv.com/t/order-rejected/68516 "2023-11-04T10:22:23Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![clacket-agonied-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/clacket-agonied-2/32/5973_2.png) [@clacket-agonied-2](https://community.deriv.com/u/clacket-agonied-2)\ **Post date:** [November 4, 2023, 10:22am UTC](https://community.deriv.com/t/order-rejected/68516/1 "2023-11-04T10:22:23Z")
i funded my account but when i place an order is rejected ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [November 4, 2023, 12:18pm UTC](https://community.deriv.com/t/order-rejected/68516/2 "2023-11-04T12:18:02Z")
Hello @clacket-agonied-2, We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! ---
**Author:** ![alforge-adrenal-2](https://avatars.discourse-cdn.com/v4/letter/a/c2a13f/32.png) [@alforge-adrenal-2](https://community.deriv.com/u/alforge-adrenal-2)\ **Post date:** [November 12, 2023, 5:40am UTC](https://community.deriv.com/t/order-rejected/68516/3 "2023-11-12T05:40:25Z")
Hello @ Paloa-derivadmin My address has not been verified, and i submitted Telephone bill and bank statment as well, Kindly verified my address.Thanks ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [November 19, 2023, 3:45am UTC](https://community.deriv.com/t/order-rejected/68516/4 "2023-11-19T03:45:27Z")
Hello @alforge-adrenal-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! ---
**Author:** ![amygdal-adenota-2](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@amygdal-adenota-2](https://community.deriv.com/u/amygdal-adenota-2)\ **Post date:** [March 9, 2024, 4:30pm UTC](https://community.deriv.com/t/order-rejected/68516/5 "2024-03-09T16:30:00Z")
i funded my account but when i place an order is rejected ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 15, 2024, 11:16am UTC](https://community.deriv.com/t/order-rejected/68516/6 "2024-03-15T11:16:52Z")
Hello @amygdal-adenota-2 , We apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact-us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![beghard-accloys-2](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@beghard-accloys-2](https://community.deriv.com/u/beghard-accloys-2)\ **Post date:** [May 30, 2024, 1:53pm UTC](https://community.deriv.com/t/order-rejected/68516/7 "2024-05-30T13:53:04Z")
I’m using a deriv real account to trade on my MT5 whenever I place an order or click on buy or sell is gets “rejected” ![Screenshot_20240530-154651](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/939776fb79aa169178d6be8f760760a0fb10f921.jpeg) ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [May 31, 2024, 2:00pm UTC](https://community.deriv.com/t/order-rejected/68516/8 "2024-05-31T14:00:35Z")
Dear @beghard-accloys-2, Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![agryzed-airshot-2](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@agryzed-airshot-2](https://community.deriv.com/u/agryzed-airshot-2)\ **Post date:** [September 10, 2024, 9:19am UTC](https://community.deriv.com/t/order-rejected/68516/9 "2024-09-10T09:19:26Z")
I am also facing the same problem on my standard mt5 account. I have funded it bt for some reason orders I place get rejected. Can you please help me resolve this issue?? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [September 24, 2024, 6:58am UTC](https://community.deriv.com/t/order-rejected/68516/10 "2024-09-24T06:58:50Z")
Hi @agryzed-airshot-2, thank you for joining our community! Upon checking, you are yet to verify your proof of address. Kindly proceed to upload your document to proceed to use your MT5 account. Should you have any issues, please do not hesitate to contact us. We will guide you accordingly. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.