# Password change failed **URL:** \ **Category:** General Discussion\ **Created:** [March 24, 2023, 9:30pm UTC](https://community.deriv.com/t/password-change-failed/50805 "2023-03-24T21:30:28Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![allobar-accrues-2](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@allobar-accrues-2](https://community.deriv.com/u/allobar-accrues-2)\ **Post date:** [March 24, 2023, 9:30pm UTC](https://community.deriv.com/t/password-change-failed/50805/1 "2023-03-24T21:30:28Z")
My mt5 password is not changing ---
**Author:** ![allobar-accrues-2](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@allobar-accrues-2](https://community.deriv.com/u/allobar-accrues-2)\ **Post date:** [March 24, 2023, 9:31pm UTC](https://community.deriv.com/t/password-change-failed/50805/2 "2023-03-24T21:31:36Z")
I can’t change my mt5 mobile app password successfully ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [March 25, 2023, 10:28am UTC](https://community.deriv.com/t/password-change-failed/50805/3 "2023-03-25T10:28:11Z")
Hello @allobar-accrues-2 , Thank you for joining the community and for leaving us a comment. We are sorry to hear that you are facing such an inconvenience. Kindly please follow the steps given in the following article on how to reset your mt5 password on mobile [Reset MT5 password on Mobile](https://community.deriv.com/t/reset-mt5-password-on-mobile/30635) In case the issue persists, feel free to reach out to our customer support which is available 24/7 via Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind.