# Password Reset

**URL:** <https://community.deriv.com/t/password-reset/5333>\
**Category:** FAQ\
**Created:** [September 18, 2020, 9:51am UTC](https://community.deriv.com/t/password-reset/5333 "2020-09-18T09:51:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bemuddy-abrasax-2](https://avatars.discourse-cdn.com/v4/letter/b/ccd318/32.png) [@bemuddy-abrasax-2](https://community.deriv.com/u/bemuddy-abrasax-2)\
**Post date:** [September 18, 2020, 9:51am UTC](https://community.deriv.com/t/password-reset/5333/1 "2020-09-18T09:51:54Z")

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Good day i’m having trouble with reseting my DMT5 passwords for my trading plartforms the link i get in my email address just keeps on loading its been weeks trying now.anyone who knows what could be the problem please help

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**Author:** ![clarino-account-2](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@clarino-account-2](https://community.deriv.com/u/clarino-account-2)\
**Post date:** [September 18, 2020, 1:28pm UTC](https://community.deriv.com/t/password-reset/5333/2 "2020-09-18T13:28:55Z")

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I have just reseted my password still i cannot log into my account

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**Author:** ![bursate-acomous-2](https://avatars.discourse-cdn.com/v4/letter/b/977dab/32.png) [@bursate-acomous-2](https://community.deriv.com/u/bursate-acomous-2)\
**Post date:** [July 21, 2021, 11:19am UTC](https://community.deriv.com/t/password-reset/5333/3 "2021-07-21T11:19:43Z")

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Quero pra tirar minha conta do alto exclusão

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**Author:** ![brazier-algetic-1](https://avatars.discourse-cdn.com/v4/letter/b/779978/32.png) [@brazier-algetic-1](https://community.deriv.com/u/brazier-algetic-1)\
**Post date:** [July 8, 2023, 10:22am UTC](https://community.deriv.com/t/password-reset/5333/4 "2023-07-08T10:22:04Z")

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I’m having the same problem too

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [July 9, 2023, 5:42am UTC](https://community.deriv.com/t/password-reset/5333/5 "2023-07-09T05:42:33Z")

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Hi @brazier-algetic-1, thank you for joining our community. We are sorry to hear that you are facing this issue. Kindly refer to the article below in regards to resetting your password:

> [@How to reset Deriv MT5 password on the web](https://community.deriv.com/t/how-to-reset-deriv-mt5-password-on-the-web/42182):
>
> Hello Deriv Community, Here is how you can reset your Deriv MT5 account password on the website: Log in to your Deriv account and you’ll land at [Trader’s Hub](https://app.deriv.com/appstore/traders-hub). Go to CFD section Click the “Trade” button, and a pop-up will appear. To change the password, you need to click the pencil icon in the password section. Once you click the pencil icon, a pop-up page will appear. Click “Change password”. You will receive a verification email to reset your password. …

If you are still facing this issue after trying the above, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.