# Payement not received

**URL:** <https://community.deriv.com/t/payement-not-received/54657>\
**Category:** Payments & Transactions\
**Created:** [April 28, 2023, 5:03pm UTC](https://community.deriv.com/t/payement-not-received/54657 "2023-04-28T17:03:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bursate-academe-2](https://avatars.discourse-cdn.com/v4/letter/b/58956e/32.png) [@bursate-academe-2](https://community.deriv.com/u/bursate-academe-2)\
**Post date:** [April 28, 2023, 5:03pm UTC](https://community.deriv.com/t/payement-not-received/54657/1 "2023-04-28T17:03:54Z")

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Good day Lito,

Thank you for contacting Ozow Support.

Kindly note that you need to reach out to Deriv for further assistance on your payouts, as they were cancelled due to reason stated on your mail.

![](https://mail.google.com/mail/u/0?ui=2&ik=d4c4692387&attid=0.2&permmsgid=msg-f:1764040943705956351&th=187b21e45ad69fff&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ9tF4bhzqnwoujefQfUp_XvOXejGLi8IaVeZhe3jFUFYd9kI8aoDQFsULla8vMyEX6PkrWbDmo4bNF2uyv5x9tAvfiwPig-qefKmKVegSRIOeDZe32hIz_cZYA&disp=emb)

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [April 28, 2023, 5:10pm UTC](https://community.deriv.com/t/payement-not-received/54657/2 "2023-04-28T17:10:53Z")

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Dear @bursate-academe-2, Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly contact us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any problems as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.