# Payment Agent authorisation

**URL:** <https://community.deriv.com/t/payment-agent-authorisation/3059>\
**Category:** Payments & Transactions\
**Created:** [August 19, 2020, 2:18pm UTC](https://community.deriv.com/t/payment-agent-authorisation/3059 "2020-08-19T14:18:21Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![bordage-abraham-2](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@bordage-abraham-2](https://community.deriv.com/u/bordage-abraham-2)\
**Post date:** [August 19, 2020, 2:18pm UTC](https://community.deriv.com/t/payment-agent-authorisation/3059/1 "2020-08-19T14:18:21Z")

</div>

I deposited using a payment agent but now there is a problem. Im trying to withdraw but it says im not authorised to withdraw by payment agent. Someone help kindly

---

<div class="post-metadata">

**Author:** ![arishes-aburton-2](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@arishes-aburton-2](https://community.deriv.com/u/arishes-aburton-2)\
**Post date:** [August 13, 2021, 4:31pm UTC](https://community.deriv.com/t/payment-agent-authorisation/3059/2 "2021-08-13T16:31:21Z")

</div>

My problem is payment agent authority  
Processing: 16288720974731936889258.jpg…  
Processing: 1628872191758680412618.jpg…