# Payment Agents **URL:** \ **Category:** Payment Agent\ **Created:** [May 7, 2022, 3:01pm UTC](https://community.deriv.com/t/payment-agents/30264 "2022-05-07T15:01:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![cations-adiabat-2](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@cations-adiabat-2](https://community.deriv.com/u/cations-adiabat-2)\ **Post date:** [May 7, 2022, 3:01pm UTC](https://community.deriv.com/t/payment-agents/30264/1 "2022-05-07T15:01:52Z")
Hello, I kindly request that can you please put for me window for withdrawal payment agents in my account, i want to change from using visa to using payment agents ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [May 10, 2022, 11:02am UTC](https://community.deriv.com/t/payment-agents/30264/2 "2022-05-10T11:02:05Z")
Hi @cations-adiabat-2, thank you for posting in our Deriv Community. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![burkite-acritan-2](https://avatars.discourse-cdn.com/v4/letter/b/7ea924/32.png) [@burkite-acritan-2](https://community.deriv.com/u/burkite-acritan-2)\ **Post date:** [July 9, 2022, 8:09am UTC](https://community.deriv.com/t/payment-agents/30264/3 "2022-07-09T08:09:29Z")
I kindly request to change from using visa to using payment agents… ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [July 9, 2022, 9:45am UTC](https://community.deriv.com/t/payment-agents/30264/4 "2022-07-09T09:45:03Z")
Hi @burkite-acritan-2, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.148078519.16179086.1656560601-1851420844.1652419068) Regards, [Deriv.com](http://deriv.com/?_ga=2.156259131.16179086.1656560601-1851420844.1652419068) ---
**Author:** ![carroon-abridge-2](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@carroon-abridge-2](https://community.deriv.com/u/carroon-abridge-2)\ **Post date:** [May 3, 2023, 5:54am UTC](https://community.deriv.com/t/payment-agents/30264/5 "2023-05-03T05:54:00Z")
hello I can’t make withdrawal I don’t know why ![Screenshot (26)](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3e36a60203862f67cd8cb6a9ad898f19ef7a9863.png) ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [May 3, 2023, 2:42pm UTC](https://community.deriv.com/t/payment-agents/30264/6 "2023-05-03T14:42:17Z")
Hello @carroon-abridge-2 , Thank you for joining our community and for leaving us a comment. We are truly sorry to see that you are facing such an issue. Upon checking the screenshot that you provided, there is no withdrawal method registered in your account. For further assistance and for better protection of your account’s data, please reach out to our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind.