payment issue using perfect money account

please guys i transfer my fund from my perfect money account to Deriv perfect money account instead of using perfect money prompt generated during payment. how can i resolve this issues guys. i tried to reach the customer service but they are not available

Dear @bugweed-adjusts-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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