# Payments and deposits as well as a lack of or absence of an actual human agent

**URL:** <https://community.deriv.com/t/payments-and-deposits-as-well-as-a-lack-of-or-absence-of-an-actual-human-agent/89093>\
**Category:** General Discussion\
**Created:** [January 26, 2026, 8:46pm UTC](https://community.deriv.com/t/payments-and-deposits-as-well-as-a-lack-of-or-absence-of-an-actual-human-agent/89093 "2026-01-26T20:46:28Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![aphasia-abolish-2](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@aphasia-abolish-2](https://community.deriv.com/u/aphasia-abolish-2)\
**Post date:** [January 26, 2026, 8:46pm UTC](https://community.deriv.com/t/payments-and-deposits-as-well-as-a-lack-of-or-absence-of-an-actual-human-agent/89093/1 "2026-01-26T20:46:28Z")

</div>

I recently made a deposit that has not been credited to my account, on trying to reach help desk, they gave me a bot that has been taking me round in circles and very frustrating… I would like to know if anyone has experienced the same and if this bring ls into question the legitimacy of Deriv as a broker.

Reaching help desk via live chat or WhatsApp is the same thing over and over and offer no help whatsoever.

Anyone on Forexarmy?

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [January 26, 2026, 8:46pm UTC](https://community.deriv.com/t/payments-and-deposits-as-well-as-a-lack-of-or-absence-of-an-actual-human-agent/89093/2 "2026-01-26T20:46:28Z")

</div>

Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.