# payout method not showing

**URL:** <https://community.deriv.com/t/payout-method-not-showing/3192>\
**Category:** Payments & Transactions\
**Created:** [August 20, 2020, 11:26pm UTC](https://community.deriv.com/t/payout-method-not-showing/3192 "2020-08-20T23:26:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![its\_raviranjan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/its_raviranjan/32/421_2.png) [@its\_raviranjan](https://community.deriv.com/u/its_raviranjan)\
**Post date:** [August 20, 2020, 11:26pm UTC](https://community.deriv.com/t/payout-method-not-showing/3192/1 "2020-08-20T23:26:06Z")

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I want to withdraw but there is no payout method is visible [Screenshot (292)|690x343](https://community.deriv.com/uploads/short-url/99V1KFpmV6jMV6SIGDspJbyxE9I.png)

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**Author:** ![casuals-aburton-2](https://avatars.discourse-cdn.com/v4/letter/c/ba8739/32.png) [@casuals-aburton-2](https://community.deriv.com/u/casuals-aburton-2)\
**Post date:** [August 23, 2020, 12:02am UTC](https://community.deriv.com/t/payout-method-not-showing/3192/2 "2020-08-23T00:02:55Z")

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Hi, I’m having the same issue here, have you been able to rectify it?

I need help please.

Thanks

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**Author:** ![its\_raviranjan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/its_raviranjan/32/421_2.png) [@its\_raviranjan](https://community.deriv.com/u/its_raviranjan)\
**Post date:** [August 23, 2020, 1:25am UTC](https://community.deriv.com/t/payout-method-not-showing/3192/3 "2020-08-23T01:25:36Z")

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no they told me to withdraw using bitcoin

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**Author:** ![NazeemaAli](https://avatars.discourse-cdn.com/v4/letter/n/898d66/32.png) [@NazeemaAli](https://community.deriv.com/u/NazeemaAli)\
**Post date:** [August 24, 2020, 6:24am UTC](https://community.deriv.com/t/payout-method-not-showing/3192/4 "2020-08-24T06:24:44Z")

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Which method did you use to deposit?

Note: Mastercard and Maestro withdrawals are only available for UK Clients.

However, we would suggest you use eWallets or any other options for withdrawals. If you wish to use another payment method to withdraw, you first need to make a small deposit in your Binary account to register the payment method, once you have done that, you will be able to withdraw using the same method.

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**Author:** ![its\_raviranjan](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/its_raviranjan/32/421_2.png) [@its\_raviranjan](https://community.deriv.com/u/its_raviranjan)\
**Post date:** [August 31, 2020, 8:05am UTC](https://community.deriv.com/t/payout-method-not-showing/3192/5 "2020-08-31T08:05:57Z")

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i have already withdrawn one time without any problem via skrill in feb but now I’m facing this issue

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 11, 2022, 8:08am UTC](https://community.deriv.com/t/payout-method-not-showing/3192/6 "2022-01-11T08:08:25Z")

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Hi @its_raviranjan, for instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.