# Payout request not received

**URL:** <https://community.deriv.com/t/payout-request-not-received/85620>\
**Category:** General Discussion\
**Created:** [April 7, 2024, 2:29am UTC](https://community.deriv.com/t/payout-request-not-received/85620 "2024-04-07T02:29:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![caulote-aieries-2](https://avatars.discourse-cdn.com/v4/letter/c/a587f6/32.png) [@caulote-aieries-2](https://community.deriv.com/u/caulote-aieries-2)\
**Post date:** [April 7, 2024, 2:29am UTC](https://community.deriv.com/t/payout-request-not-received/85620/1 "2024-04-07T02:29:25Z")

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I requested a payout two times, I haven’t received it dont know what’s the issue

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [April 7, 2024, 9:07am UTC](https://community.deriv.com/t/payout-request-not-received/85620/2 "2024-04-07T09:07:14Z")

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Hello @caulote-aieries-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![cantrip-agamous-2](https://avatars.discourse-cdn.com/v4/letter/c/ce7236/32.png) [@cantrip-agamous-2](https://community.deriv.com/u/cantrip-agamous-2)\
**Post date:** [April 20, 2024, 2:16pm UTC](https://community.deriv.com/t/payout-request-not-received/85620/3 "2024-04-20T14:16:13Z")

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Did you get your refund ?

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [April 21, 2024, 3:01am UTC](https://community.deriv.com/t/payout-request-not-received/85620/4 "2024-04-21T03:01:09Z")

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Dear @cantrip-agamous-2 , thank you for joining the community! Should you have any issues with your account, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![cantrip-agamous-2](https://avatars.discourse-cdn.com/v4/letter/c/ce7236/32.png) [@cantrip-agamous-2](https://community.deriv.com/u/cantrip-agamous-2)\
**Post date:** [April 21, 2024, 5:32am UTC](https://community.deriv.com/t/payout-request-not-received/85620/5 "2024-04-21T05:32:47Z")

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I’ve already done that. Was told. There can’t assist. It really sounds like your platform supports scammers