# Please help

**URL:** <https://community.deriv.com/t/please-help/87250>\
**Category:** FAQ\
**Created:** [August 6, 2024, 6:31pm UTC](https://community.deriv.com/t/please-help/87250 "2024-08-06T18:31:37Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![chancre-alatern-2](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@chancre-alatern-2](https://community.deriv.com/u/chancre-alatern-2)\
**Post date:** [August 6, 2024, 6:31pm UTC](https://community.deriv.com/t/please-help/87250/1 "2024-08-06T18:31:37Z")

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Hello  
Please  
I logged in successfully to the new server but now it’s says trading disabled. Account

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [August 8, 2024, 10:58am UTC](https://community.deriv.com/t/please-help/87250/2 "2024-08-08T10:58:49Z")

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Hello, @chancre-alatern-2 . Thank you for reaching out to us. Do not worry, your account is working fine. You need to transfer some funds to your MT5 account and you can continue trading.

We hope the above is helpful. Thank you.

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**Author:** ![cangled-absinth-2](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@cangled-absinth-2](https://community.deriv.com/u/cangled-absinth-2)\
**Post date:** [October 21, 2024, 4:43am UTC](https://community.deriv.com/t/please-help/87250/3 "2024-10-21T04:43:04Z")

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I’ve reached my daily fund tranfer to mt5 please help

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [October 24, 2024, 10:06am UTC](https://community.deriv.com/t/please-help/87250/4 "2024-10-24T10:06:37Z")

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Hi @cangled-absinth-2 We truly apologize for the delay in responding to your query. Can we confirm if your inquiry has been addressed? Rest assured that we are here to help you to resolve your issue. We look forward to your reply. Thank you.

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**Author:** ![clients-ajangle-2](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@clients-ajangle-2](https://community.deriv.com/u/clients-ajangle-2)\
**Post date:** [January 14, 2025, 5:34am UTC](https://community.deriv.com/t/please-help/87250/5 "2025-01-14T05:34:35Z")

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Hello, i have a challenge when i’m trying to excute my trade on Mt5. My account balance is 24.99, Equity 24.99 and free margin is 24.99 on deriv indices even when i use a lot size kf 0.001 on vilatility 10 index please help me to resolve the issue

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**Author:** ![chumped-alarmed-2](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@chumped-alarmed-2](https://community.deriv.com/u/chumped-alarmed-2)\
**Post date:** [January 31, 2025, 3:58pm UTC](https://community.deriv.com/t/please-help/87250/6 "2025-01-31T15:58:25Z")

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Hi i need help with MT5 it says i must contact the broker because i can’t buy even to sell