# Poor customer service regarding failed deposit

**URL:** <https://community.deriv.com/t/poor-customer-service-regarding-failed-deposit/87981>\
**Category:** Deriv P2P\
**Created:** [March 10, 2025, 7:54am UTC](https://community.deriv.com/t/poor-customer-service-regarding-failed-deposit/87981 "2025-03-10T07:54:40Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![aerosat-affaire-2](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@aerosat-affaire-2](https://community.deriv.com/u/aerosat-affaire-2)\
**Post date:** [March 10, 2025, 7:54am UTC](https://community.deriv.com/t/poor-customer-service-regarding-failed-deposit/87981/1 "2025-03-10T07:54:41Z")

</div>

I used a supported payment system on deriv to deposit $10 since Wednesday 5/03/25  
Till now the money hasn’t reflected but it was debited from my account.  
Live support won’t even talk to me, they just keep repeating emails everyday. I was told by a customer rep on deriv’s WhatsApp that my money should have returned within 24hrs and it didn’t.

 ![Screenshot_20250310-074454](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3596790187f5785272ca8bf29be2499ba384ca56.jpeg)

My payment service provider also confirmed the money was sent from their side as well.  
Anytime I speak to a rep  
They’re always giving different versions of responses.  
I can’t believe a whole deriv would do this,smh.  
Please do the needful because even though it’s a small amount,you never know the extent or degree to which people (customers)can take steps against you.