# poor Customer Service

**URL:** <https://community.deriv.com/t/poor-customer-service/79763>\
**Category:** General Discussion\
**Created:** [February 19, 2024, 11:50am UTC](https://community.deriv.com/t/poor-customer-service/79763 "2024-02-19T11:50:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![banyans-airborn-2](https://avatars.discourse-cdn.com/v4/letter/b/ea5d25/32.png) [@banyans-airborn-2](https://community.deriv.com/u/banyans-airborn-2)\
**Post date:** [February 19, 2024, 11:50am UTC](https://community.deriv.com/t/poor-customer-service/79763/1 "2024-02-19T11:50:49Z")

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Poor customer Service. Not able to communicate with their Agents and Ricardo never answers his phone

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [February 19, 2024, 3:43pm UTC](https://community.deriv.com/t/poor-customer-service/79763/2 "2024-02-19T15:43:53Z")

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Hello @banyans-airborn-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

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>
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