# Poor Withdrawal timeframe **URL:** \ **Category:** Payments & Transactions\ **Created:** [April 19, 2024, 12:20am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707 "2024-04-19T00:20:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![bitcoin-agonium-2](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bitcoin-agonium-2](https://community.deriv.com/u/bitcoin-agonium-2)\ **Post date:** [April 19, 2024, 12:20am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/1 "2024-04-19T00:20:36Z")
Withdrawal on deriv started sound like way of scamming people, this is the 5th days of my withdrawals nothing reflect on my account now I talk to their customers service their responses are very poor after that they claim to I should wait for another 15 days, what’s the benefit of deriv service to people using their brokers please everyone are you experiencing same problem if I didn’t get my money today I’ll make sure people stop using deriv I have every proof with my and I’m gonna make this go viral I promis you guys I see why people rate you guys very low ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [April 19, 2024, 10:38am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/2 "2024-04-19T10:38:14Z")
Hello @bitcoin-agonium-2, We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![bitcoin-agonium-2](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bitcoin-agonium-2](https://community.deriv.com/u/bitcoin-agonium-2)\ **Post date:** [April 19, 2024, 1:05pm UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/3 "2024-04-19T13:05:21Z")
You are always sorry till yet but hard for you guys to rectify things ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 21, 2024, 2:55am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/6 "2024-04-21T02:55:40Z")
Hello @bitcoin-agonium-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email (KYCVM) to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![brachia-agendum-2](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@brachia-agendum-2](https://community.deriv.com/u/brachia-agendum-2)\ **Post date:** [April 23, 2024, 1:30am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/7 "2024-04-23T01:30:45Z")
Estoy experimentando una situación similar, el 10 de abril realice un pequeño retiro de $100 y a la fecha aún no me llega, me dicen que debo esperar 15 días, lo raro que posterior a ese retiro ya realice otros y esos si me han llegado. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 23, 2024, 3:50am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/8 "2024-04-23T03:50:41Z")
Hola @brachia-agendum-2, gracias por unirte a nuestra comunidad. Con respecto a su retiro de Visa, puede consultar este artículo para obtener más información: > [@Plazo de retiros por VISA](https://community.deriv.com/t/plazo-de-retiros-por-visa/40637): > > Hola miembros de la comunidad, Tenga en cuenta que procesamos todas las solicitudes de retiro en un plazo de 24 horas, y que el tiempo en el que se reflejen los fondos desde su lado también está sujeto a los plazos de procesamiento del método de pago, así como al estado de su cuenta. Si ha solicitado un retiro con una tarjeta VISA, puede tomar de 5 a 15 días hábiles para que el monto se refleje en su cuenta (excluyendo fines de semana y feriados). Este … Esperamos que lo anterior aclare. Si tiene más consultas o problemas, no dude en contactarnos a través de LiveChat. Estamos aquí para ayudarle y estaremos encantados de ayudarle más. ¡Gracias! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apoikia-airboat-2](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@apoikia-airboat-2](https://community.deriv.com/u/apoikia-airboat-2)\ **Post date:** [April 27, 2024, 11:03am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/9 "2024-04-27T11:03:18Z")
Same with you brother I am waiting for 15 days they say withdrawal has been completed but I didn’t receive it ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 29, 2024, 11:27am UTC](https://community.deriv.com/t/poor-withdrawal-timeframe/86707/10 "2024-04-29T11:27:47Z")
Hello @apoikia-airboat-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.