# Problem depositing through ZINGPAY **URL:** \ **Category:** General Discussion\ **Created:** [July 20, 2021, 6:24am UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120 "2021-07-20T06:24:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![caninus-acmatic-2](https://avatars.discourse-cdn.com/v4/letter/c/0ea827/32.png) [@caninus-acmatic-2](https://community.deriv.com/u/caninus-acmatic-2)\ **Post date:** [July 20, 2021, 6:24am UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120/1 "2021-07-20T06:24:20Z")
Good day I have been trying to deposit funds using ZINGPAY but the method is not progressing to the second part where I should choose the BANK ACCOUNT NAME. Please see below screen shot to show where I get stuck. It’s not network. Please assist ![263808](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/b/b8878f4c243213be1afd8ab6a3ead6fff65d5048.jpeg) ---
**Author:** ![celiacs-albacea-2](https://avatars.discourse-cdn.com/v4/letter/c/a9adbd/32.png) [@celiacs-albacea-2](https://community.deriv.com/u/celiacs-albacea-2)\ **Post date:** [August 22, 2024, 11:09am UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120/2 "2024-08-22T11:09:24Z")
Deposited through zingpay and money was debited on my bank acc but now uts not showing on the deriv desk ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [August 23, 2024, 8:07pm UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120/3 "2024-08-23T20:07:47Z")
Dear @caninus-acmatic-2 , thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [August 23, 2024, 8:15pm UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120/4 "2024-08-23T20:15:18Z")
Hello @celiacs-albacea-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![celiacs-albacea-2](https://avatars.discourse-cdn.com/v4/letter/c/a9adbd/32.png) [@celiacs-albacea-2](https://community.deriv.com/u/celiacs-albacea-2)\ **Post date:** [August 23, 2024, 11:22pm UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120/5 "2024-08-23T23:22:17Z")
You have been. Saying the same thing ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [August 27, 2024, 6:20pm UTC](https://community.deriv.com/t/problem-depositing-through-zingpay/13120/6 "2024-08-27T18:20:37Z")
Hello @celiacs-albacea-2 , we’re truly sorry for the inconvenience. We have already explained your case regarding this query. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.