# Problem with tradershub need help

**URL:** https://community.deriv.com/t/problem-with-tradershub-need-help/53185
**Category:** General Discussion
**Created:** [April 14, 2023, 3:43pm UTC](https://community.deriv.com/t/problem-with-tradershub-need-help/53185 "2023-04-14T15:43:41Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![charmed-aflower-2](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@charmed-aflower-2](https://community.deriv.com/u/charmed-aflower-2)
#### Post date: [April 14, 2023, 3:43pm UTC](https://community.deriv.com/t/problem-with-tradershub-need-help/53185/1 "2023-04-14T15:43:42Z")

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I have a problem I’m new here and I can’t access traders hub I want to copy my personal info to mt5

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### Author: ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)
#### Post date: [April 14, 2023, 4:25pm UTC](https://community.deriv.com/t/problem-with-tradershub-need-help/53185/2 "2023-04-14T16:25:49Z")

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Dear @charmed-aflower-2, Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
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