# Problem with withdrawal

**URL:** <https://community.deriv.com/t/problem-with-withdrawal/77218>\
**Category:** General Discussion\
**Created:** [February 9, 2024, 3:30pm UTC](https://community.deriv.com/t/problem-with-withdrawal/77218 "2024-02-09T15:30:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![advents-admires-2](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@advents-admires-2](https://community.deriv.com/u/advents-admires-2)\
**Post date:** [February 9, 2024, 3:30pm UTC](https://community.deriv.com/t/problem-with-withdrawal/77218/1 "2024-02-09T15:30:58Z")

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I wanted to withdraw using my agent cause that’s how I deposited and it was saying “you cannot perform the withdrawal to the account, As the payment cashier is locked” which it isn’t.

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [February 10, 2024, 11:04am UTC](https://community.deriv.com/t/problem-with-withdrawal/77218/2 "2024-02-10T11:04:00Z")

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Hi @advents-admires-2,

We apologize for any inconvenience caused.

Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor.

If you encounter any further problems, please don’t hesitate to contact us via Live Chat or WhatsApp.

Thank you for your understanding!

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