# problem

**URL:** https://community.deriv.com/t/problem/8870
**Category:** Payments & Transactions
**Created:** [May 8, 2021, 10:33am UTC](https://community.deriv.com/t/problem/8870 "2021-05-08T10:33:54Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![arcsine-acidoid-2](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@arcsine-acidoid-2](https://community.deriv.com/u/arcsine-acidoid-2)
#### Post date: [May 8, 2021, 10:33am UTC](https://community.deriv.com/t/problem/8870/1 "2021-05-08T10:33:54Z")

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Hello, I cannot make a deposit on my account because it turns out that my card is already registered on the database. how could I solve this problem?

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### Author: ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)
#### Post date: [January 29, 2022, 7:44am UTC](https://community.deriv.com/t/problem/8870/2 "2022-01-29T07:44:26Z")

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Hi @arcsine-acidoid-2, kindly take note that clients are not allowed to share payment methods for both deposit and/or withdrawal. Following this, your Deriv account’s cashier is locked. For instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.