# problème de vérification

**URL:** https://community.deriv.com/t/probleme-de-verification/20904
**Category:** Accounts
**Created:** [October 20, 2021, 1:09pm UTC](https://community.deriv.com/t/probleme-de-verification/20904 "2021-10-20T13:09:57Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![azimene-abraser-2](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@azimene-abraser-2](https://community.deriv.com/u/azimene-abraser-2)
#### Post date: [October 20, 2021, 1:09pm UTC](https://community.deriv.com/t/probleme-de-verification/20904/1 "2021-10-20T13:09:57Z")

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You’ve reached the limit for uploading your documents. solution merci

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### Author: ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 20, 2021, 1:15pm UTC](https://community.deriv.com/t/probleme-de-verification/20904/2 "2021-10-20T13:15:22Z")

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@azimene-abraser-2 ,. Hello. Since you have reached your limit, it will be difficult to upload from there again.

To solve this, you have to chat with deriv through the “live chat” on your deriv page.

See the attached pic to locate the “live chat” feature.

 ![IMG_20211004_204746](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/205808bb17cf940c1ab394cae7d2705ac97e0752.jpeg)

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### Author: ![azimene-abraser-2](https://avatars.discourse-cdn.com/v4/letter/a/958977/32.png) [@azimene-abraser-2](https://community.deriv.com/u/azimene-abraser-2)
#### Post date: [October 20, 2021, 1:17pm UTC](https://community.deriv.com/t/probleme-de-verification/20904/3 "2021-10-20T13:17:19Z")

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I tried it several times

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### Author: ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 20, 2021, 1:20pm UTC](https://community.deriv.com/t/probleme-de-verification/20904/4 "2021-10-20T13:20:40Z")

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@azimene-abraser-2 ,. Yes I know. There are many clients waiting on the queue to chat with deriv via the “live chat”.  
You need to be patient and wait for your turn.

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### Author: ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [February 1, 2022, 3:51pm UTC](https://community.deriv.com/t/probleme-de-verification/20904/5 "2022-02-01T15:51:58Z")

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Hello!

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will help you in the best way possible.  
Thank you!