# Problèmes de retraits

**URL:** <https://community.deriv.com/t/problemes-de-retraits/2523>\
**Category:** General Discussion\
**Created:** [August 13, 2020, 11:14pm UTC](https://community.deriv.com/t/problemes-de-retraits/2523 "2020-08-13T23:14:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bumpier-abraser-2](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@bumpier-abraser-2](https://community.deriv.com/u/bumpier-abraser-2)\
**Post date:** [August 13, 2020, 11:14pm UTC](https://community.deriv.com/t/problemes-de-retraits/2523/1 "2020-08-13T23:14:48Z")

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Mon compte à été bloqué et j’ai fournis tous les informations nécessaires mais ça ne marche toujours pas

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**Author:** ![annsibi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/annsibi/32/680_2.png) [@annsibi](https://community.deriv.com/u/annsibi)\
**Post date:** [August 14, 2020, 3:26am UTC](https://community.deriv.com/t/problemes-de-retraits/2523/2 "2020-08-14T03:26:09Z")

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We have responded via email to your registered email address 2 weeks ago requesting for more information.

Please check your email & respond to us accordingly to unlock your account. Take note that sharing your payment method will delay any of your withdrawal requests.

Thank you.

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**Author:** ![bumpier-abraser-2](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@bumpier-abraser-2](https://community.deriv.com/u/bumpier-abraser-2)\
**Post date:** [August 14, 2020, 6:17am UTC](https://community.deriv.com/t/problemes-de-retraits/2523/3 "2020-08-14T06:17:09Z")

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I would like to know in which option I will go for the verification of the mail since the mail c’mon mail and I use it a long time ago. I do not know where to go to actually verify my mail. ~~~~ Even it is with the mail I will answer you also finally I do not know any more what to do if you no longer want me to trade within your company please let me know.

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**Author:** ![bumpier-abraser-2](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@bumpier-abraser-2](https://community.deriv.com/u/bumpier-abraser-2)\
**Post date:** [August 14, 2020, 6:34am UTC](https://community.deriv.com/t/problemes-de-retraits/2523/4 "2020-08-14T06:34:00Z")

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[Kounikisaac532@gmail.com](mailto:Kounikisaac532@gmail.com)