# Profile verification

**URL:** <https://community.deriv.com/t/profile-verification/10562>\
**Category:** General Discussion\
**Created:** [June 8, 2021, 3:08pm UTC](https://community.deriv.com/t/profile-verification/10562 "2021-06-08T15:08:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![adduced-acmatic-2](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@adduced-acmatic-2](https://community.deriv.com/u/adduced-acmatic-2)\
**Post date:** [June 8, 2021, 3:08pm UTC](https://community.deriv.com/t/profile-verification/10562/1 "2021-06-08T15:08:59Z")

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It won’t let me open proof of residence and bank statement to allow me to upload can some please help I have had the account for 2 weeks