# Proof of address issue

**URL:** <https://community.deriv.com/t/proof-of-address-issue/48210>\
**Category:** General Discussion\
**Created:** [February 27, 2023, 9:24pm UTC](https://community.deriv.com/t/proof-of-address-issue/48210 "2023-02-27T21:24:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![boyship-aegises-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/boyship-aegises-2/32/4599_2.png) [@boyship-aegises-2](https://community.deriv.com/u/boyship-aegises-2)\
**Post date:** [February 27, 2023, 9:24pm UTC](https://community.deriv.com/t/proof-of-address-issue/48210/1 "2023-02-27T21:24:46Z")

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I have been trying to upload my proof of address but it keep on telling me that “the proof of address can’t be changed” and I don’t change anything on my address.  
What might be the caused and the solution

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [February 28, 2023, 3:28am UTC](https://community.deriv.com/t/proof-of-address-issue/48210/2 "2023-02-28T03:28:59Z")

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Dear @boyship-aegises-2, thank you for joining our community. We are sorry you are facing such an inconvenience. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you!

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