# Proof of Address keep Failing

**URL:** https://community.deriv.com/t/proof-of-address-keep-failing/44714
**Category:** FAQ
**Created:** [January 24, 2023, 4:49pm UTC](https://community.deriv.com/t/proof-of-address-keep-failing/44714 "2023-01-24T16:49:06Z")
**Posts on this page:** 1
**Showing post:** 8

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### Author: ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [February 18, 2024, 7:18am UTC](https://community.deriv.com/t/proof-of-address-keep-failing/44714/8 "2024-02-18T07:18:39Z")

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Hola @clastic-agonies-2, ¡gracias por unirte a nuestra comunidad! Lamentamos saber que tiene un problema con la autenticación de su cuenta. Puede consultar el artículo siguiente para conocer los documentos aceptables para autenticar su cuenta:

> [@Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411):
>
> We will require our clients to authenticate their accounts. To do that, you need to provide us a proof of identity, a selfie, and proof of address. So, what are the types of documents we can accept? 1. Proof of identity types: National Identity Driver’s License Passport Government health card Electoral card / Voter’s card (e.g. for Nigeria clients) Student card (recognized university) Take note that proof of identity must have the following requirements: Showing your photo Not expired Sh…

Esperamos que lo anterior aclare. Si tiene alguna pregunta, visite nuestro Centro de ayuda o contáctenos a través del chat en vivo y WhatsApp.

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>
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