# Proof of Address (POA) upload failed

**URL:** <https://community.deriv.com/t/proof-of-address-poa-upload-failed/45365>\
**Category:** FAQ\
**Created:** [January 31, 2023, 7:22am UTC](https://community.deriv.com/t/proof-of-address-poa-upload-failed/45365 "2023-01-31T07:22:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![armored-adicity-2](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@armored-adicity-2](https://community.deriv.com/u/armored-adicity-2)\
**Post date:** [January 31, 2023, 7:22am UTC](https://community.deriv.com/t/proof-of-address-poa-upload-failed/45365/1 "2023-01-31T07:22:32Z")

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Greetings Admin,

I’m having some issue uploading my proof of address (POA) thru the DTRADER web app as it won’t proceed showing and error as you can see on my screenshot.

 ![Screenshot 2023-01-31 135533](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/983dffe5d4b563992d22a144ba0899dd2772f6f9.jpeg)

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**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Post date:** [January 31, 2023, 2:34pm UTC](https://community.deriv.com/t/proof-of-address-poa-upload-failed/45365/2 "2023-01-31T14:34:08Z")

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Hello @armored-adicity-2, thank you for joining the community! We are sorry for this inconvenience. Please note that we are able to assist you via Live Chat. Kindly contact us to be assisted by one of our agents. We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
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