# Proof of address verification problem **URL:** \ **Category:** General Discussion\ **Created:** [August 13, 2024, 5:18pm UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298 "2024-08-13T17:18:49Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![acaleph-alaying-2](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@acaleph-alaying-2](https://community.deriv.com/u/acaleph-alaying-2)\ **Post date:** [August 13, 2024, 5:18pm UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298/1 "2024-08-13T17:18:49Z")
It is over two weeks now I keep uploading the proof of address for verification but you’ve been rejecting. I’ve uploaded my bank statement with same address but failed, have uploaded tax certificate recent one you still not approved I demand to know why ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [August 19, 2024, 10:50am UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298/2 "2024-08-19T10:50:58Z")
Hi, @acaleph-alaying-2 Thank you for reaching out to us. We’re sorry for the inconvenience experienced. Upon checking, we noticed that the respective team authenticated your account. If you have any other concerns, please do not hesitate to contact us via our Live chat support for further assistance. Thank you. ---
**Author:** ![carbine-alcalde-2](https://avatars.discourse-cdn.com/v4/letter/c/919ad9/32.png) [@carbine-alcalde-2](https://community.deriv.com/u/carbine-alcalde-2)\ **Post date:** [September 13, 2024, 6:49pm UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298/3 "2024-09-13T18:49:57Z")
My prove of address keep getting turned down…have uploaded more than 5 times now ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [September 19, 2024, 8:13am UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298/4 "2024-09-19T08:13:04Z")
Hi @carbine-alcalde-2, thank you for joining our community! We are sorry to hear this. Upon checking, we noticed that you have provided a document that did not pass our checks. No worries, you may refer to the article below for more details: > [@Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411): > > We will require our clients to authenticate their accounts. To do that, you need to provide us a proof of identity, a selfie, and proof of address. So, what are the types of documents we can accept? 1. Proof of identity types: National Identity Driver’s License Passport Government health card Electoral card / Voter’s card (e.g. for Nigeria clients) Student card (recognized university) Take note that proof of identity must have the following requirements: Showing your photo Not expired Sh… If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![breaths-alicant-2](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@breaths-alicant-2](https://community.deriv.com/u/breaths-alicant-2)\ **Post date:** [February 22, 2025, 7:51am UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298/6 "2025-02-22T07:51:44Z")
I have uploaded my proof of address using kra certificate but it been rejected