# Proof of address verification problem **URL:** https://community.deriv.com/t/proof-of-address-verification-problem/87298 **Category:** General Discussion **Created:** [August 13, 2024, 5:18pm UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298 "2024-08-13T17:18:49Z") **Posts on this page:** 1 **Showing post:** 4
### Author: ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv) #### Post date: [September 19, 2024, 8:13am UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298/4 "2024-09-19T08:13:04Z")
Hi @carbine-alcalde-2, thank you for joining our community! We are sorry to hear this. Upon checking, we noticed that you have provided a document that did not pass our checks. No worries, you may refer to the article below for more details: > [@Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411): > > We will require our clients to authenticate their accounts. To do that, you need to provide us a proof of identity, a selfie, and proof of address. So, what are the types of documents we can accept? 1. Proof of identity types: National Identity Driver’s License Passport Government health card Electoral card / Voter’s card (e.g. for Nigeria clients) Student card (recognized university) Take note that proof of identity must have the following requirements: Showing your photo Not expired Sh… If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. --- _[View the full topic](https://community.deriv.com/t/proof-of-address-verification-problem/87298)._