# Proof of address verification
**URL:** https://community.deriv.com/t/proof-of-address-verification/39622
**Category:** FAQ
**Created:** [November 18, 2022, 4:06am UTC](https://community.deriv.com/t/proof-of-address-verification/39622 "2022-11-18T04:06:13Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@chimera-acroama-2](https://community.deriv.com/u/chimera-acroama-2)
#### Post date: [November 18, 2022, 4:06am UTC](https://community.deriv.com/t/proof-of-address-verification/39622/1 "2022-11-18T04:06:13Z")
My proof address verification has failed but the deriv website doesn’t allow me to submit a new proof of address to verify and my account is restricted
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [November 18, 2022, 6:18am UTC](https://community.deriv.com/t/proof-of-address-verification/39622/2 "2022-11-18T06:18:23Z")
Dear Chimera, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)
Regards,
[Deriv.com](http://deriv.com/)
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### Author:  [@chantor-aecidia-2](https://community.deriv.com/u/chantor-aecidia-2)
#### Post date: [December 24, 2022, 8:03am UTC](https://community.deriv.com/t/proof-of-address-verification/39622/3 "2022-12-24T08:03:31Z")
My proof address verification has failed but the deriv website doesn’t allow me to submit a new proof of address to verify and my account is restricted what can i do
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### Author:  [@bunters-agnized-2](https://community.deriv.com/u/bunters-agnized-2)
#### Post date: [October 20, 2023, 11:04pm UTC](https://community.deriv.com/t/proof-of-address-verification/39622/4 "2023-10-20T23:04:16Z")
I received the following notification almost 2 days ago
ago : “Your address and identity are pending wait for 1-3 days
I am still waiting without any feedback. The processing time for this verification is very long.
When I try to resubmit the proof of my address verification, I receive the message that my account does not require address verification at this time. That I will be informed if address verification is required in the future.
In the meantime, my account has been restricted and I can’t transfer funds between my accounts and place buy/sell orders on my VBI account.
My deriv account is [ajibulamamuhammad100@gmail.com](mailto:ajibulamamuhammad100@gmail.com)
Help me
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### Author:  [@bunters-agnized-2](https://community.deriv.com/u/bunters-agnized-2)
#### Post date: [October 20, 2023, 11:05pm UTC](https://community.deriv.com/t/proof-of-address-verification/39622/5 "2023-10-20T23:05:47Z")
Please help me and solve this problem to me
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### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [October 31, 2023, 1:10am UTC](https://community.deriv.com/t/proof-of-address-verification/39622/6 "2023-10-31T01:10:09Z")
Hi @bunters-agnized-2 , we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via Live Chat or WhatsApp. Thank you for your understanding!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
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### Author:  [@cablese-alation-2](https://community.deriv.com/u/cablese-alation-2)
#### Post date: [August 1, 2024, 4:15pm UTC](https://community.deriv.com/t/proof-of-address-verification/39622/7 "2024-08-01T16:15:49Z")
Please I have similar issues
Was your account later verified and unlocked?