# Proof of identity failed
**URL:** https://community.deriv.com/t/proof-of-identity-failed/5839
**Category:** General Discussion
**Created:** [March 15, 2021, 9:58am UTC](https://community.deriv.com/t/proof-of-identity-failed/5839 "2021-03-15T09:58:18Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@appress-absence-2](https://community.deriv.com/u/appress-absence-2)
#### Post date: [March 15, 2021, 9:58am UTC](https://community.deriv.com/t/proof-of-identity-failed/5839/1 "2021-03-15T09:58:18Z")
Please I have submitted my proof of identity several time and deriv doesn’t want to accept it. I can’t get any customer agent to speak to but only robot that don’t understand me. This is very bad in a way.
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### Author:  [@besorts-abtruse-2](https://community.deriv.com/u/besorts-abtruse-2)
#### Post date: [March 18, 2021, 12:35pm UTC](https://community.deriv.com/t/proof-of-identity-failed/5839/2 "2021-03-18T12:35:04Z")
What document did your upload?
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### Author:  [@atinkle-acetums-2](https://community.deriv.com/u/atinkle-acetums-2)
#### Post date: [March 18, 2021, 5:11pm UTC](https://community.deriv.com/t/proof-of-identity-failed/5839/3 "2021-03-18T17:11:49Z")
My bank statement cause it doesn’t allow me to send my ID . And I mistakenly wrote Somalia on place of birth but I’ve got proof I’m not Somalian .
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### Author:  [@balanid-acerate-2](https://community.deriv.com/u/balanid-acerate-2)
#### Post date: [March 22, 2021, 6:31am UTC](https://community.deriv.com/t/proof-of-identity-failed/5839/4 "2021-03-22T06:31:52Z")
How do i verify my proof of identity?