# Proof of identity upload **URL:** \ **Category:** FAQ\ **Created:** [August 10, 2020, 10:45am UTC](https://community.deriv.com/t/proof-of-identity-upload/2144 "2020-08-10T10:45:07Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![clairce-abutted-2](https://avatars.discourse-cdn.com/v4/letter/c/bb73d2/32.png) [@clairce-abutted-2](https://community.deriv.com/u/clairce-abutted-2)\ **Post date:** [August 10, 2020, 10:45am UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/1 "2020-08-10T10:45:07Z")
My first proof of identity failed , please where can I click to see where to upload proof of identity because under proof of identity it was showing canceled and need to verify manually… ---
**Author:** ![bummack-acarari-2](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@bummack-acarari-2](https://community.deriv.com/u/bummack-acarari-2)\ **Post date:** [August 18, 2020, 1:54pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/2 "2020-08-18T13:54:54Z")
Bonjour! Je suis dans le même cas que vous, est ce que vous avez trouvez une solution à ce problème? Quant à moi, je cherche toujours à résoudre ce problème mais toujours pas de solution. Merci! ---
**Author:** ![almonry-acidify-2](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@almonry-acidify-2](https://community.deriv.com/u/almonry-acidify-2)\ **Post date:** [May 28, 2021, 10:09am UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/3 "2021-05-28T10:09:40Z")
hello I need help my proof of identity is not working ---
**Author:** ![article-actious-2](https://avatars.discourse-cdn.com/v4/letter/a/a698b9/32.png) [@article-actious-2](https://community.deriv.com/u/article-actious-2)\ **Post date:** [November 26, 2021, 6:56pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/4 "2021-11-26T18:56:25Z")
I need to upload proof of identity ---
**Author:** ![article-actious-2](https://avatars.discourse-cdn.com/v4/letter/a/a698b9/32.png) [@article-actious-2](https://community.deriv.com/u/article-actious-2)\ **Post date:** [December 12, 2021, 11:55pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/5 "2021-12-12T23:55:02Z")
I need to upload proof of identity ---
**Author:** ![cerated-aculeus-2](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@cerated-aculeus-2](https://community.deriv.com/u/cerated-aculeus-2)\ **Post date:** [December 13, 2021, 12:57pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/6 "2021-12-13T12:57:56Z")
não esta ativado campo para mandar os documentos e comprovante de residencia ] ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [December 17, 2021, 4:12pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/7 "2021-12-17T16:12:48Z")
Hi, please, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. Thank you! ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [December 17, 2021, 4:19pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/8 "2021-12-17T16:19:17Z")
Bonjour ! Pour une meilleure assistance et protection des données de votre compte, veuillez nous contacter via LiveChat. Nous travaillerons avec vous pour résoudre tout problème le plus rapidement possible. Merci ! ---
**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\ **Post date:** [December 17, 2021, 4:20pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/9 "2021-12-17T16:20:23Z")
Olá, para podermos te atender melhor e também pela proteção dos dados de sua conta. Por favor, pedimos que entre em contato conosco pelo LiveChat e nossa equipe irá te auxiliar o mais rápido possível. Obrigada! ---
**Author:** ![bracted-acnodes-2](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bracted-acnodes-2](https://community.deriv.com/u/bracted-acnodes-2)\ **Post date:** [January 21, 2023, 2:51pm UTC](https://community.deriv.com/t/proof-of-identity-upload/2144/10 "2023-01-21T14:51:22Z")
I received a notification to verify my account by uploading proof of identity. I am following the procedure for proof of identity. I have chosen to use my national ID. I have put in my ID number. But when i press verify, i get a feedback “You don’t need to authenticate your account at this time” Am thus not taken to the page where i should upload the identity documents. How do i go about to upload the documents ?