# Proof of residente and Proof of identity

**URL:** <https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574>\
**Category:** FAQ\
**Created:** [May 3, 2021, 12:43pm UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574 "2021-05-03T12:43:10Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![calyces-acidite-2](https://avatars.discourse-cdn.com/v4/letter/c/4af34b/32.png) [@calyces-acidite-2](https://community.deriv.com/u/calyces-acidite-2)\
**Post date:** [May 3, 2021, 12:43pm UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574/1 "2021-05-03T12:43:10Z")

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Hello everyone,

I need a help in my deriv client area i cannot send the proofs of identity and residente i will send a pic to show how is appearing the proof of resident and identity is shown

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/1X/30d8f23fc0bece9b84ec10f9ec8f6f261ca4c7aa.jpeg)

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**Author:** ![bedside-adipous-1](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bedside-adipous-1](https://community.deriv.com/u/bedside-adipous-1)\
**Post date:** [September 6, 2021, 10:43am UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574/2 "2021-09-06T10:43:32Z")

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I need help I want to do Proof of residente my account is not allowed me

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**Author:** ![apionol-abramis-2](https://avatars.discourse-cdn.com/v4/letter/a/9fc348/32.png) [@apionol-abramis-2](https://community.deriv.com/u/apionol-abramis-2)\
**Post date:** [October 8, 2021, 9:04am UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574/3 "2021-10-08T09:04:31Z")

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I want to verify my ID but it doesn’t give me any option

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [February 1, 2022, 3:53pm UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574/4 "2022-02-01T15:53:23Z")

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Hello!

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will help you at the earliest.  
Thank you!

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**Author:** ![catline-adduced-2](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@catline-adduced-2](https://community.deriv.com/u/catline-adduced-2)\
**Post date:** [March 18, 2022, 2:11am UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574/5 "2022-03-18T02:11:45Z")

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It been more the 3 days no reply from my verification

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**Author:** ![beefish-adverts-2](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@beefish-adverts-2](https://community.deriv.com/u/beefish-adverts-2)\
**Post date:** [December 4, 2022, 8:52pm UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574/6 "2022-12-04T20:52:26Z")

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Hello! I need help,I have submitted my proof of residence but it’s been over a week and it has not been approved yet and there is nothing on my email regarding my account.