# Quality of service

**URL:** <https://community.deriv.com/t/quality-of-service/12655>\
**Category:** Trading Platforms\
**Created:** [July 13, 2021, 7:19am UTC](https://community.deriv.com/t/quality-of-service/12655 "2021-07-13T07:19:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ceromez-abraxas-2](https://avatars.discourse-cdn.com/v4/letter/c/5daacb/32.png) [@ceromez-abraxas-2](https://community.deriv.com/u/ceromez-abraxas-2)\
**Post date:** [July 13, 2021, 7:19am UTC](https://community.deriv.com/t/quality-of-service/12655/1 "2021-07-13T07:19:13Z")

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![V100](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/7/7417829d436dee70e471d1ca9835d3a049ee029e.jpeg)

Good day , yesterday 13 July 2021 , there was a glitche whilst i was trading v100 ,my network was fine and then my account had been cleaned out. I have uploaded the image with the numbers you may require.

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**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\
**Post date:** [December 29, 2021, 8:54am UTC](https://community.deriv.com/t/quality-of-service/12655/2 "2021-12-29T08:54:11Z")

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Hi [ceromez-abraxas-2](https://community.deriv.com/u/ceromez-abraxas-2), for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.