Question about withdrawal limitations

Hello, in the settings I see limitations about withdrawal (see below). Are these limitations for the calendar month?

Withdrawal limits
Total withdrawal allowed 10,000.00
Total withdrawn 0.00
Maximum withdrawal remaining 10,000.00

Hello, @acetary-adorant-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Sorry I don’t see any options to contact you. I see 2 types of links, first link points to this community, second links point to set of social media, part of which doesn’t work (e.g. facebook) and part of which are public groups (e.g. telegram)

Hi, @acetary-adorant-2 You may check this article on how to contact our Live Chat support:

For better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Sorry, I found the ussue, my banner-cut application removed link to the live chat from the site.
I auth-ed from another device and solved this issue. Thanks!

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