# Redrawal issue
**URL:** https://community.deriv.com/t/redrawal-issue/20995
**Category:** General Discussion
**Created:** [October 21, 2021, 4:01pm UTC](https://community.deriv.com/t/redrawal-issue/20995 "2021-10-21T16:01:30Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 21, 2021, 4:01pm UTC](https://community.deriv.com/t/redrawal-issue/20995/1 "2021-10-21T16:01:30Z")
I actually Funded Deriv through payment Agent and I want to redraw using same method but now it’s not allowing me to click the Icon for Redrawal what can I do?
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 21, 2021, 7:19pm UTC](https://community.deriv.com/t/redrawal-issue/20995/2 "2021-10-21T19:19:46Z")
@anquera-aclinal-2 ,. What method did you use for your first funding on deriv?
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 21, 2021, 7:49pm UTC](https://community.deriv.com/t/redrawal-issue/20995/3 "2021-10-21T19:49:50Z")
Payment agent (E\_EXCHANGE.Fx
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 21, 2021, 7:50pm UTC](https://community.deriv.com/t/redrawal-issue/20995/4 "2021-10-21T19:50:59Z")
I didn’t verify my account
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 21, 2021, 8:41pm UTC](https://community.deriv.com/t/redrawal-issue/20995/5 "2021-10-21T20:41:33Z")
@anquera-aclinal-2 ,. Ok, So try and get your account verified.
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 21, 2021, 9:35pm UTC](https://community.deriv.com/t/redrawal-issue/20995/6 "2021-10-21T21:35:39Z")
It is already looked I mean the cashier,so if I have the required prof of identity how do I go on?
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 22, 2021, 1:40am UTC](https://community.deriv.com/t/redrawal-issue/20995/7 "2021-10-22T01:40:30Z")
The cashier is locked
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 22, 2021, 7:06am UTC](https://community.deriv.com/t/redrawal-issue/20995/8 "2021-10-22T07:06:24Z")
Payment Agent sir
And I still use same but can’t figure why it’s blocked
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 22, 2021, 7:51am UTC](https://community.deriv.com/t/redrawal-issue/20995/9 "2021-10-22T07:51:55Z")
@anquera-aclinal-2 ,. Whenever cashier is locked, deriv will send instructions on how to unlock it.
Click your notification icon and follow the instructions there.
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 22, 2021, 8:53am UTC](https://community.deriv.com/t/redrawal-issue/20995/10 "2021-10-22T08:53:01Z")
If I clicked on the email they sent they will said that Prof of identity is not required for now probably on the future
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 22, 2021, 8:57am UTC](https://community.deriv.com/t/redrawal-issue/20995/11 "2021-10-22T08:57:23Z")
@anquera-aclinal-2 ,. Then at this point, you need to contact deriv via the “live chat” on your deriv page.
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 22, 2021, 9:28am UTC](https://community.deriv.com/t/redrawal-issue/20995/12 "2021-10-22T09:28:33Z")
I did it,as he sent me the link I tried and they still saying the same thing
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 23, 2021, 1:14pm UTC](https://community.deriv.com/t/redrawal-issue/20995/13 "2021-10-23T13:14:39Z")
Sir I tried to verify my other account, couple of times,this is the notification I received “you have reached the limit of uploading your documents”
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 23, 2021, 7:47pm UTC](https://community.deriv.com/t/redrawal-issue/20995/14 "2021-10-23T19:47:33Z")
@anquera-aclinal-2 ,. What do you mean by “try to verify my other account”?
Do you have more than one account with deriv?
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 23, 2021, 9:21pm UTC](https://community.deriv.com/t/redrawal-issue/20995/15 "2021-10-23T21:21:09Z")
No is a mistake, I meant I tried again they said I have reached the limit of uploading my ducuments
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 24, 2021, 10:48am UTC](https://community.deriv.com/t/redrawal-issue/20995/16 "2021-10-24T10:48:48Z")
@anquera-aclinal-2 ,. Go back to deriv via “live chat” again and report the issue.
This issue cannot be resolved here. Go to them again. And make sure u inform them about the link that was earlier sent but did not work.
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 24, 2021, 11:31am UTC](https://community.deriv.com/t/redrawal-issue/20995/17 "2021-10-24T11:31:19Z")
Sir I don’t think there is a way I can talk to them directly like that because the live chat is a bot,and there’s no option for that
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### Author:  [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)
#### Post date: [October 24, 2021, 6:31pm UTC](https://community.deriv.com/t/redrawal-issue/20995/18 "2021-10-24T18:31:24Z")
@anquera-aclinal-2 ,. That is what you should have said since.
There is a way to chat directly. I have had a chat with them at different times.
Now pay attention. Go back to that “live chat” and when the bot shows up, click on the one that says “withdrawal”. Then take note of the options listed for withdrawal issues.
Then the one you should click should be “Other”. Then you will be connected to a deriv staff to tell your problem. And be patient when chatting with the person.
Goodluck.
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### Author:  [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)
#### Post date: [October 24, 2021, 6:42pm UTC](https://community.deriv.com/t/redrawal-issue/20995/19 "2021-10-24T18:42:50Z")
Ohh thank you so much sir let me proceed