# Rejected
**URL:** https://community.deriv.com/t/rejected/38373
**Category:** FAQ
**Created:** [October 24, 2022, 5:54pm UTC](https://community.deriv.com/t/rejected/38373 "2022-10-24T17:54:21Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@amplect-advised-2](https://community.deriv.com/u/amplect-advised-2)
#### Post date: [October 24, 2022, 5:54pm UTC](https://community.deriv.com/t/rejected/38373/1 "2022-10-24T17:54:21Z")
I’m using a real account. Anytime i place a trade either buy or sell, I get rejected. The trade doesn’t go through.
Any help?
---
### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [October 25, 2022, 8:13am UTC](https://community.deriv.com/t/rejected/38373/2 "2022-10-25T08:13:41Z")
Hello, @amplect-advised-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@apraxia-agarita-2](https://community.deriv.com/u/apraxia-agarita-2)
#### Post date: [March 7, 2024, 4:25am UTC](https://community.deriv.com/t/rejected/38373/3 "2024-03-07T04:25:26Z")
i also face this problem
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### Author:  [@cairina-acetize-2](https://community.deriv.com/u/cairina-acetize-2)
#### Post date: [March 15, 2024, 10:12am UTC](https://community.deriv.com/t/rejected/38373/4 "2024-03-15T10:12:20Z")
My mt5 real trade rejected me when I want to buy or sell
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### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [March 15, 2024, 11:55am UTC](https://community.deriv.com/t/rejected/38373/5 "2024-03-15T11:55:29Z")
Hello @cairina-acetize-2,
We’re truly sorry for the inconvenience.
To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.
We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact-us/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@cerebra-aerogen-2](https://community.deriv.com/u/cerebra-aerogen-2)
#### Post date: [April 10, 2024, 12:39am UTC](https://community.deriv.com/t/rejected/38373/6 "2024-04-10T00:39:54Z")
I also face the same problem of my order being rejected.
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### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [April 10, 2024, 9:18pm UTC](https://community.deriv.com/t/rejected/38373/7 "2024-04-10T21:18:11Z")
Hello @cerebra-aerogen-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@cerebra-aerogen-2](https://community.deriv.com/u/cerebra-aerogen-2)
#### Post date: [April 11, 2024, 12:28pm UTC](https://community.deriv.com/t/rejected/38373/8 "2024-04-11T12:28:59Z")
Good day,
I can’t find where to press so that I can upload my document. It say I’ve submitted. Please help me…
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### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [April 11, 2024, 5:52pm UTC](https://community.deriv.com/t/rejected/38373/9 "2024-04-11T17:52:48Z")
Hi @cerebra-aerogen-2, we sincerely apologize for the trouble. Our team has taken the initiative to contact you through email to resolve the above issue. If you have any more questions or problems, feel free to reach out to us via LiveChat in the mentioned email thread. We’re always ready to support and would be more than happy to provide additional assistance. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@brachet-additum-2](https://community.deriv.com/u/brachet-additum-2)
#### Post date: [June 23, 2024, 2:43pm UTC](https://community.deriv.com/t/rejected/38373/10 "2024-06-23T14:43:45Z")
Hello. I am trying to place trades on mt5 but it keeps rejecting kindly assist
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [June 24, 2024, 10:05am UTC](https://community.deriv.com/t/rejected/38373/11 "2024-06-24T10:05:23Z")
Dear @brachet-additum-2 ,we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@brusure-alcaics-2](https://community.deriv.com/u/brusure-alcaics-2)
#### Post date: [September 28, 2024, 7:58am UTC](https://community.deriv.com/t/rejected/38373/12 "2024-09-28T07:58:57Z")
I am trying to place trades on mt5 but it keeps rejecting kindly assist
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### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [September 28, 2024, 9:29pm UTC](https://community.deriv.com/t/rejected/38373/13 "2024-09-28T21:29:10Z")
Hello @brusure-alcaics-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.
If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
---
### Author:  [@bumkins-aleying-2](https://community.deriv.com/u/bumkins-aleying-2)
#### Post date: [January 7, 2025, 7:05am UTC](https://community.deriv.com/t/rejected/38373/14 "2025-01-07T07:05:15Z")
I am using real account on mt5 and it rejects my trades, kindly assist.
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### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [January 10, 2025, 8:01pm UTC](https://community.deriv.com/t/rejected/38373/15 "2025-01-10T20:01:44Z")
Hi @bumkins-aleying-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further.
We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
---
### Author:  [@bargeer-akepiro-2](https://community.deriv.com/u/bargeer-akepiro-2)
#### Post date: [April 27, 2026, 8:38am UTC](https://community.deriv.com/t/rejected/38373/16 "2026-04-27T08:38:32Z")
@Erika_deriv Hi please note I am going through the same thing please assist. Any order I make keeps getting rejected