# REMINDER
**URL:** https://community.deriv.com/t/reminder/38040
**Category:** General Discussion
**Created:** [October 18, 2022, 5:54am UTC](https://community.deriv.com/t/reminder/38040 "2022-10-18T05:54:00Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [October 18, 2022, 5:54am UTC](https://community.deriv.com/t/reminder/38040/1 "2022-10-18T05:54:01Z")
1. Deriv/Binary will never request a client’s personal details through another platform apart from LiveChat. For security reasons, all confidential requests and issues should only be done via LiveChat with our Customer Support Representatives.
2. **Admins will not seek your personal details** via **personal message**. So, please refrain from sharing your account credentials with anyone to avoid complications.
3. Our official email address is [**support@deriv.com**](https://t.me/deriv) If you have any doubt about the email received, you can always contact us via LiveChat to check with us.
**KEEP YOUR ACCOUNT SAFE AND SECURED**
1. Always use a Strong Password & enable [Two-factor authentication](https://app.deriv.com/account/two-factor-authentication)
2. Be Aware of Phishing Links: “_How to detect a phishing scam?_”
- Emails sent are from the public domain. E.g: _@gmail.com_
- The email is poorly written and includes infected attachments or suspicious links
- The domain **website** name is misspelled. _E.g: Derivv or Derive_
_You may bookmark our page on your web browser:_ [_https://deriv.com/_](https://deriv.com/)
1. Avoid Sharing Devices and be sure to;
- Log out of your account from the website after every session
- Don’t save your login information on a shared device
- Use the browser tools to delete files & cookies
1. Recognize our Official Deriv Channels
▫ **Instagram** : [https://www.instagram.com/ **deriv\_official**](https://www.instagram.com/deriv_official)
▫ **Facebook** : [https://www.facebook.com/ **derivdotcom**](https://www.facebook.com/derivdotcom)
▫ **Twitter** : [https://twitter.com/ **Derivdotcom**](https://twitter.com/Derivdotcom)
_If you find any websites or social media platforms that imitate our brand, please report it via LiveChat;_ [_https://deriv.com/contact\_us/_](https://deriv.com/contact_us/)
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [October 18, 2022, 5:54am UTC](https://community.deriv.com/t/reminder/38040/2 "2022-10-18T05:54:17Z")
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [October 18, 2022, 5:56am UTC](https://community.deriv.com/t/reminder/38040/3 "2022-10-18T05:56:36Z")
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [October 18, 2022, 5:56am UTC](https://community.deriv.com/t/reminder/38040/4 "2022-10-18T05:56:46Z")
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [October 18, 2022, 5:57am UTC](https://community.deriv.com/t/reminder/38040/5 "2022-10-18T05:57:10Z")
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [October 18, 2022, 6:01am UTC](https://community.deriv.com/t/reminder/38040/6 "2022-10-18T06:01:36Z")
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### Author:  [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)
#### Post date: [January 11, 2023, 12:28pm UTC](https://community.deriv.com/t/reminder/38040/7 "2023-01-11T12:28:36Z")