# Request to Unlock My Cashier **URL:** \ **Category:** FAQ\ **Tags:** account\ **Created:** [July 28, 2025, 4:41pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424 "2025-07-28T16:41:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![brisket-alights-2](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\ **Post date:** [July 28, 2025, 4:41pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/1 "2025-07-28T16:41:21Z")
I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one account. When I checked my account settings, I noticed it shows that my account has not been verified, even though I completed verification months ago and it confirmed as verified. I went through the verification process again, but I’m still getting the same message about sharing a bank account with another user, which is not true. I’m not getting any useful response so far, and this issue is stopping me from trading. Please, how can I unlock my cashier so I can start taking trades again? Here is my ticket number for reference: #23075764. @Farahin_derivadmin @Erika_deriv ---
**Author:** ![brisket-alights-2](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\ **Post date:** [July 29, 2025, 3:50am UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/2 "2025-07-29T03:50:44Z")
I just saw the email I received concerning this @juanjo. I sent my bank statement before. I don’t know why you guys didn’t see it, but that’s fine. I just sent it again. @Farahin_derivadmin ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 31, 2025, 10:51am UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/3 "2025-07-31T10:51:01Z")
Hi, @brisket-alights-2 Upon checking on your ticket, we noticed that the respective team has responded to the same email accordingly. Thank you. ---
**Author:** ![biallyl-aliquid-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@biallyl-aliquid-2](https://community.deriv.com/u/biallyl-aliquid-2)\ **Post date:** [August 5, 2025, 5:01am UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/4 "2025-08-05T05:01:54Z")
We are sorry for the inconvenience,which agency do you use for the transactions? ---
**Author:** ![chabuks-alleleu-2](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@chabuks-alleleu-2](https://community.deriv.com/u/chabuks-alleleu-2)\ **Post date:** [September 7, 2025, 3:18pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/5 "2025-09-07T15:18:07Z")
My deriv casier account was blocked unblock my casier account ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [September 18, 2025, 9:45am UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/6 "2025-09-18T09:45:00Z")
Hi @chabuks-alleleu-2 ! We truly apologize for the delay in responding to your query. Can we confirm if your inquiry has been addressed? Rest assured that we are here to help you resolve your issue. We look forward to your reply. Thank you. ---
**Author:** ![chislev-advened-2](https://avatars.discourse-cdn.com/v4/letter/c/b3f665/32.png) [@chislev-advened-2](https://community.deriv.com/u/chislev-advened-2)\ **Post date:** [March 11, 2026, 4:15pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/7 "2026-03-11T16:15:20Z")
Can you guys unlock my cashier account ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\ **Post date:** [March 11, 2026, 4:15pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/8 "2026-03-11T16:15:20Z")
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.