# Request to Unlock My Cashier **URL:** \ **Category:** FAQ\ **Tags:** account\ **Created:** [July 28, 2025, 4:41pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424 "2025-07-28T16:41:20Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![brisket-alights-2](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\ **Post date:** [July 28, 2025, 4:41pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424/1 "2025-07-28T16:41:21Z")
I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one account. When I checked my account settings, I noticed it shows that my account has not been verified, even though I completed verification months ago and it confirmed as verified. I went through the verification process again, but I’m still getting the same message about sharing a bank account with another user, which is not true. I’m not getting any useful response so far, and this issue is stopping me from trading. Please, how can I unlock my cashier so I can start taking trades again? Here is my ticket number for reference: #23075764. @Farahin_derivadmin @Erika_deriv --- _[View the full topic](https://community.deriv.com/t/request-to-unlock-my-cashier/88424)._