# Result always is wrong....Over or Under..

**URL:** <https://community.deriv.com/t/result-always-is-wrong-over-or-under/30110>\
**Category:** Deriv Trader\
**Created:** [May 6, 2022, 1:22am UTC](https://community.deriv.com/t/result-always-is-wrong-over-or-under/30110 "2022-05-06T01:22:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chessel-acolyth-2](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@chessel-acolyth-2](https://community.deriv.com/u/chessel-acolyth-2)\
**Post date:** [May 6, 2022, 1:22am UTC](https://community.deriv.com/t/result-always-is-wrong-over-or-under/30110/1 "2022-05-06T01:22:25Z")

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Hi all,

In the platform, when I use Syntetic Index-\>Continuous Index-\>Volatibility Index (Any), Digits, Over/Under, the number placed in the field “Prediction” always result wrong…Over or Under…  
This not is correct, all right?

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**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\
**Post date:** [May 9, 2022, 6:32am UTC](https://community.deriv.com/t/result-always-is-wrong-over-or-under/30110/2 "2022-05-09T06:32:02Z")

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Hi @chessel-acolyth-2, thank you for posting on our Deriv community and we’re sorry to hear that the prediction result is wrong. We can always help to check on the trades if you can provide us with the information of the trades. We would need:

1. Account number
2. Trade ID (which you may find in the statement section)
3. Date and time of the trades
4. What happened to the trades

Once you’re ready with this information, please contact our customer support team via LiveChat for further assistance. We will be more than glad to help you further.