# Ripple deposit lost

**URL:** <https://community.deriv.com/t/ripple-deposit-lost/34049>\
**Category:** Payments & Transactions\
**Created:** [July 29, 2022, 10:17am UTC](https://community.deriv.com/t/ripple-deposit-lost/34049 "2022-07-29T10:17:06Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![anoraks-achigan-2](https://avatars.discourse-cdn.com/v4/letter/a/df788c/32.png) [@anoraks-achigan-2](https://community.deriv.com/u/anoraks-achigan-2)\
**Post date:** [July 29, 2022, 10:17am UTC](https://community.deriv.com/t/ripple-deposit-lost/34049/1 "2022-07-29T10:17:07Z")

</div>

Withdrawal

I am deriv’s customer for years. Countless deposits and withdrawals but here’s the problem that I never encountered before. I requested a withdrawal **$430.06** dated 26/07/2022 and it’s still awaited. The support team is helpful but unable to provide a TXID so that I can take it up with my exchange.

According to their stance, a transaction of 1,315.143541 XRP is sent. But I haven’t received it. The trace ID is 28394194. My exchange is demanding the TXID for tracking the funds.

I am in need of funds and it’s very sad to see such a slow response for a crypto transaction. Please provide a TXID so that I can trace the funds. Hoping to receive a response at the earliest.

---

<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [July 29, 2022, 11:03am UTC](https://community.deriv.com/t/ripple-deposit-lost/34049/2 "2022-07-29T11:03:12Z")

</div>

Dear @anoraks-achigan-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)

### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)

Regards,

[Deriv.](http://deriv.com/?_ga=2.227810013.1393637564.1658297084-535439446.1657619680)com