# Saque

**URL:** <https://community.deriv.com/t/saque/87089>\
**Category:** General Discussion\
**Created:** [July 14, 2024, 8:32pm UTC](https://community.deriv.com/t/saque/87089 "2024-07-14T20:32:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![civvies-akroter-2](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@civvies-akroter-2](https://community.deriv.com/u/civvies-akroter-2)\
**Post date:** [July 14, 2024, 8:32pm UTC](https://community.deriv.com/t/saque/87089/1 "2024-07-14T20:32:32Z")

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Fiz um saque de apenas 10 dollar e a deriv diz que me pagou porém a mais de 14 dias não entra na minha conta

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [July 15, 2024, 9:26am UTC](https://community.deriv.com/t/saque/87089/2 "2024-07-15T09:26:21Z")

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Dear @civvies-akroter-2 we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![civvies-akroter-2](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@civvies-akroter-2](https://community.deriv.com/u/civvies-akroter-2)\
**Post date:** [July 15, 2024, 1:04pm UTC](https://community.deriv.com/t/saque/87089/3 "2024-07-15T13:04:56Z")

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Foi um saque no dia 30/06 até agora não entrou na minha conta

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**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\
**Post date:** [July 15, 2024, 6:33pm UTC](https://community.deriv.com/t/saque/87089/4 "2024-07-15T18:33:13Z")

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Olá @civvies-akroter-2 , sentimos muito pelo inconveniente. Para consertar as coisas, nossa equipe já escalou seu problema para resolver seu caso. Se você tiver mais dúvidas ou problemas, não hesite em nos contatar através do LiveChat. Estamos aqui para ajudar e teremos o maior prazer em ajudá-lo ainda mais. Obrigado!

[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)"

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**Author:** ![civvies-akroter-2](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@civvies-akroter-2](https://community.deriv.com/u/civvies-akroter-2)\
**Post date:** [July 16, 2024, 5:52pm UTC](https://community.deriv.com/t/saque/87089/5 "2024-07-16T17:52:44Z")

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Sim isso comprova que é um bilhete mais eu preciso de um id com 32 digitos porque não entrou na minha conta