# Several Declined Withdrawals **URL:** \ **Category:** FAQ\ **Created:** [September 5, 2023, 3:02am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107 "2023-09-05T03:02:14Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![alnoite-acrisia-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/alnoite-acrisia-2/32/2574_2.png) [@alnoite-acrisia-2](https://community.deriv.com/u/alnoite-acrisia-2)\ **Post date:** [September 5, 2023, 3:02am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/1 "2023-09-05T03:02:14Z")
For up to 2 days now, each time I place a withdrawal order, it is declined. I keep being referred to change to another payment option. And when I try another option, I’m again redirected to use the same payment method that had been declined initially. This is quite frustrating. I have reported the matter to support, a ticket was created yesterday, but I’m yet to get this issue resolved. The ticket id is [12049137+KK7J2@tickets.livechatinc.com](mailto:12049137+KK7J2@tickets.livechatinc.com) ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [September 5, 2023, 3:56am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/2 "2023-09-05T03:56:12Z")
Hi @alnoite-acrisia-2, we are sorry to hear this. Kindly be informed that our team has contacted you via the same email and your issue has been solved. If you have any other inquiries or issues, please do not hesitate to reach out to us via Live Chat or Whatsapp. We will be more than happy to assist you accordingly. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![alnoite-acrisia-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/alnoite-acrisia-2/32/2574_2.png) [@alnoite-acrisia-2](https://community.deriv.com/u/alnoite-acrisia-2)\ **Post date:** [September 5, 2023, 4:13am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/3 "2023-09-05T04:13:50Z")
Hello, You say my issue has been resolved - does it mean I can go ahead with my withdrawals now? I have not received any response email from your team. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [September 5, 2023, 4:33am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/4 "2023-09-05T04:33:02Z")
Hi @alnoite-acrisia-2, hope you are doing well! As mentioned in the email, kindly proceed to request a new withdrawal. If you have any issues or inquiries, please do not hesitate to reach out to us via our main support channel via Live Chat or Whatsapp. Thank you and have a great day ahead! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![alnoite-acrisia-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/alnoite-acrisia-2/32/2574_2.png) [@alnoite-acrisia-2](https://community.deriv.com/u/alnoite-acrisia-2)\ **Post date:** [September 6, 2023, 8:25pm UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/5 "2023-09-06T20:25:29Z")
Hello. I’m still getting declined after having been redirected from one payment method to another. It’s like a cycle. Few minutes ago I had to make a crypto deposit as was advised. Tried to withdraw but got declined again, asking me to change to my usual method of deposits. How can this be? Please I need this resolved promptly. It’s quite frustrating. I’ve tried to attach a screenshot of the notification sent to me. ![Screenshot_20230906-212407_Gmail](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/52cd10a29c24488c0fb082224329277389739e29.jpeg) ---
**Author:** ![biriani-agatoid-2](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@biriani-agatoid-2](https://community.deriv.com/u/biriani-agatoid-2)\ **Post date:** [September 9, 2023, 3:20pm UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/6 "2023-09-09T15:20:04Z")
its same situation to me, i cant move money to troug my wallet because they said the same messe !!! and soport no give me any solution to now !! ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [September 14, 2023, 6:36pm UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/8 "2023-09-14T18:36:37Z")
Hello @alnoite-acrisia-2, Thank you for getting back to us. We are truly sorry to hear that you faced such an inconvenience. Kindly be informed that upon checking, you were informed in the last e-mail sent to you by our relevant team that you were now able to make a withdrawal. Please do not hesitate to reach out to us via our main support channel via Live Chat or WhatsApp in case you are still facing this issue. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [September 14, 2023, 6:37pm UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/9 "2023-09-14T18:37:40Z")
Dear @biriani-agatoid-2, Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![aerogun-albetad-2](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@aerogun-albetad-2](https://community.deriv.com/u/aerogun-albetad-2)\ **Post date:** [September 14, 2024, 10:31pm UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/10 "2024-09-14T22:31:17Z")
Please I’m having the same issues right now Did it later work ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [September 19, 2024, 8:08am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107/11 "2024-09-19T08:08:45Z")
Hi @aerogun-albetad-2, we are sorry to hear this. Our team has contacted you with the explanation of your case via email Z0LPH. Kindly refer to that email and if you have any issues or questions, please feel free to reach out to us. We will be more than happy to explain further. Thank you and have a great day ahead! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.