# Skrill Withdrawal Funds Reversal

**URL:** <https://community.deriv.com/t/skrill-withdrawal-funds-reversal/16285>\
**Category:** Payments & Transactions\
**Created:** [August 31, 2021, 5:37am UTC](https://community.deriv.com/t/skrill-withdrawal-funds-reversal/16285 "2021-08-31T05:37:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bellote-achaian-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bellote-achaian-2/32/1309_2.png) [@bellote-achaian-2](https://community.deriv.com/u/bellote-achaian-2)\
**Post date:** [August 31, 2021, 5:37am UTC](https://community.deriv.com/t/skrill-withdrawal-funds-reversal/16285/1 "2021-08-31T05:37:53Z")

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Hello,

I recently made a withdrawal through skrill, but due to my Skrill account not being verified I’ve been unable to use the funds. As such, Skrill made a refund to my account using a specific transaction ID.

I’ve tried to contact Deriv customer support to assist with tracing the funds that were sent in order to have my account refunded but it seems there is a miscommunication issue as they say they are unable to trace the particular transaction ID because it is from Skrill.

Has anyone else experienced this?  
How can I get Deriv to trace my transaction and credit my account?

 ![Screenshot (44)_2](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2b27e48b79c7f89917a0e75f269c6dcb9c66b89c.png)

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**Author:** ![bellote-achaian-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bellote-achaian-2/32/1309_2.png) [@bellote-achaian-2](https://community.deriv.com/u/bellote-achaian-2)\
**Post date:** [August 31, 2021, 5:52am UTC](https://community.deriv.com/t/skrill-withdrawal-funds-reversal/16285/2 "2021-08-31T05:52:00Z")

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Here is the response I received from Deriv customer support

 ![Screenshot (02)_2](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/688f0ba48161dba60b18144c42d2f968d336686c.png)

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<div class="post-metadata">

**Author:** ![bellote-achaian-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bellote-achaian-2/32/1309_2.png) [@bellote-achaian-2](https://community.deriv.com/u/bellote-achaian-2)\
**Post date:** [September 1, 2021, 9:09pm UTC](https://community.deriv.com/t/skrill-withdrawal-funds-reversal/16285/3 "2021-09-01T21:09:47Z")

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The issue has been resolved. Deriv credited my account.

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<div class="post-metadata">

**Author:** ![aitesis-acouchi-2](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@aitesis-acouchi-2](https://community.deriv.com/u/aitesis-acouchi-2)\
**Post date:** [September 2, 2021, 1:50pm UTC](https://community.deriv.com/t/skrill-withdrawal-funds-reversal/16285/4 "2021-09-02T13:50:05Z")

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Hello, I deposited to a deriv account using a skrill account that is not registered under my account email,I mean the skrill email is not the same email as the deriv account email,can I withdraw the amount to that skrill account