Hello Deriv community members,
We would like to share the steps and the options for raising a dispute on P2P order.
In order to raise a dispute, the order has to reach a 1-hour waiting time. Kindly check the waiting time here:
To raise a dispute, you would need to click the “Complain” button as below:
Once you click, if you are a seller, you would see the below options to choose for disputing an order:
For the buyer, below are the options to raise the dispute:
Kindly be informed that all the transactions you made via DP2P https://app.deriv.com/cashier/p2p, you shall receive an email for confirmation.
Important note: Orders that have a Complete status cannot be disputed.
Please make sure to check the payment has been received in your selected payment method before clicking the below button:
If you accidentally released the order or you have further queries, you may contact LiveChat support for assistance.
Additionally, for more information about DP2P funds and transfer, you may check the Terms and Conditions here: https://deriv.com/tnc/funds-and-transfers.pdf
Hope the above information is useful for everyone.