# Things to do if clients moved to a different country

**URL:** <https://community.deriv.com/t/things-to-do-if-clients-moved-to-a-different-country/26964>\
**Category:** Accounts\
**Tags:** account, verification\
**Created:** [February 18, 2022, 7:35am UTC](https://community.deriv.com/t/things-to-do-if-clients-moved-to-a-different-country/26964 "2022-02-18T07:35:57Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [February 18, 2022, 7:35am UTC](https://community.deriv.com/t/things-to-do-if-clients-moved-to-a-different-country/26964/1 "2022-02-18T07:35:57Z")

</div>

Dear members,

If you’ve recently moved to a different country and wish to update your country of residence please contact us via LiveChat. A Customer Support agent will be requesting a **‘Proof of Address’** of your new country of residence, depending on the country you’ve moved to.

List of documents we accept as proof of address:

- Utility bill (water, electricity, gas, internet/TV bill)

- Bank statement

- Government-issued affidavit

Proof of address requirements:

- Issued in the last 12 months

- Issued in your own name

- Your new residential address needs to be visible

- The entire document needs to be readable

_ **Other requirements may apply depending on your new country of residence and/or the current status of your account.** _

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

---

<div class="post-metadata">

**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [February 18, 2022, 7:36am UTC](https://community.deriv.com/t/things-to-do-if-clients-moved-to-a-different-country/26964/2 "2022-02-18T07:36:05Z")

</div>