# Trade Dispute: Deriv Trader
**URL:** https://community.deriv.com/t/trade-dispute-deriv-trader/33146
**Category:** Deriv Trader
**Created:** [July 8, 2022, 1:30am UTC](https://community.deriv.com/t/trade-dispute-deriv-trader/33146 "2022-07-08T01:30:12Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [July 8, 2022, 1:30am UTC](https://community.deriv.com/t/trade-dispute-deriv-trader/33146/1 "2022-07-08T01:30:13Z")
Dear Deriv Community members,
If you feel that the execution of the trades that you placed in your account was unsatisfactory, you can always re-check the trades with our Customer Support specialists. In order for us to further check the trades, we would need the information below:
**1. Account number**
**2. Trade IDs** (the Reference IDs of the trades)
**3. Date and time of the trades**
You may find this information in the [statement](https://app.deriv.com/reports/statement) section of your account.
Refer to this post for more information about the contract details in the profit table:
> [@Contract Details in the Trade Table](https://community.deriv.com/t/contract-details-in-the-trade-table/36750):
>
> Hi Deriv Community, sparkles If you would like to know how to find the contract details of your trades placed in Dtrader, SmartTrader and DBot, you may find them in the Trade Table available in the Reports section. This section is where you can find the details of the contract for instance: Reference ID Duration Barrier Start Time Entry Spot Exit Spot Exit Time Profit/Loss Sell price/Buy price Payout limit Contract type Market type These informations are available on the left …
Once the above information is provided, you may contact our Customer Support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with an update in up to 3 working days via e-mail.
Please be informed that refunds are subject to the outcome of our investigation. Our team will provide a detailed explanation of the trades that were affected.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
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### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [July 8, 2022, 6:38am UTC](https://community.deriv.com/t/trade-dispute-deriv-trader/33146/2 "2022-07-08T06:38:37Z")