# Trades are frozen **URL:** \ **Category:** General Discussion\ **Created:** [September 27, 2021, 8:38am UTC](https://community.deriv.com/t/trades-are-frozen/18357 "2021-09-27T08:38:23Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![birlinn-abricot-2](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@birlinn-abricot-2](https://community.deriv.com/u/birlinn-abricot-2)\ **Post date:** [September 27, 2021, 8:38am UTC](https://community.deriv.com/t/trades-are-frozen/18357/1 "2021-09-27T08:38:23Z")
Hi mt5 is frozen can some1 please assist I currently have trades open ---
**Author:** ![beggars-acatour-2](https://avatars.discourse-cdn.com/v4/letter/b/ebca7d/32.png) [@beggars-acatour-2](https://community.deriv.com/u/beggars-acatour-2)\ **Post date:** [September 27, 2021, 8:43am UTC](https://community.deriv.com/t/trades-are-frozen/18357/2 "2021-09-27T08:43:57Z")
I’m having same issues here and no one is saying anything from deriv 😭 ---
**Author:** ![amuyong-acarian-2](https://avatars.discourse-cdn.com/v4/letter/a/91b2a8/32.png) [@amuyong-acarian-2](https://community.deriv.com/u/amuyong-acarian-2)\ **Post date:** [September 27, 2021, 8:45am UTC](https://community.deriv.com/t/trades-are-frozen/18357/3 "2021-09-27T08:45:47Z")
Same here. I’ve tried to log in with both my phone and pc but both are frozen. Trades, charts, everything! What’s going on? All the agents are busy, over an hour ---
**Author:** ![birlinn-abricot-2](https://avatars.discourse-cdn.com/v4/letter/b/ba8739/32.png) [@birlinn-abricot-2](https://community.deriv.com/u/birlinn-abricot-2)\ **Post date:** [September 27, 2021, 8:48am UTC](https://community.deriv.com/t/trades-are-frozen/18357/4 "2021-09-27T08:48:01Z")
Can someone from deriv reply to us ---
**Author:** ![chuddar-abreact-2](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@chuddar-abreact-2](https://community.deriv.com/u/chuddar-abreact-2)\ **Post date:** [September 27, 2021, 8:50am UTC](https://community.deriv.com/t/trades-are-frozen/18357/5 "2021-09-27T08:50:33Z")
Mine has hanged as well and I have running trades, I can’t close or do anything ---
**Author:** ![amadous-accurse-2](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@amadous-accurse-2](https://community.deriv.com/u/amadous-accurse-2)\ **Post date:** [September 27, 2021, 9:22am UTC](https://community.deriv.com/t/trades-are-frozen/18357/6 "2021-09-27T09:22:26Z")
Hello kindly help my accounts are frozen while having running trades… its urgent please ---
**Author:** ![bushful-acapnia-2](https://avatars.discourse-cdn.com/v4/letter/b/d26b3c/32.png) [@bushful-acapnia-2](https://community.deriv.com/u/bushful-acapnia-2)\ **Post date:** [September 27, 2021, 11:50am UTC](https://community.deriv.com/t/trades-are-frozen/18357/7 "2021-09-27T11:50:15Z")
Same here too… i can make purchase but no result ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [September 27, 2021, 1:24pm UTC](https://community.deriv.com/t/trades-are-frozen/18357/8 "2021-09-27T13:24:17Z")
Guys calm down. All of you complaining about issues with mt5, kindly read the reply by deriv that was given to a client to. Find attached the screenshootted message below… ![Screenshot_2021-09-27-14-21-07-272_com.android.chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/5f23078f896afc7b6a84817887abad72f34aa2ab.jpeg) ---
**Author:** ![abaiser-acouasm-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/abaiser-acouasm-2/32/1446_2.png) [@abaiser-acouasm-2](https://community.deriv.com/u/abaiser-acouasm-2)\ **Post date:** [September 27, 2021, 1:50pm UTC](https://community.deriv.com/t/trades-are-frozen/18357/9 "2021-09-27T13:50:51Z")
I didnt understand… we’ll not be able to use the sythetic indices anymore, thats it? I didn’t understand the result of this… sorry I don’t quite know how it works ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [September 27, 2021, 3:29pm UTC](https://community.deriv.com/t/trades-are-frozen/18357/10 "2021-09-27T15:29:06Z")
@abaiser-acouasm-2 , Hello the information apply to CFDs being traded on the mt5. ---
**Author:** ![calqued-acridin-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/calqued-acridin-2/32/1451_2.png) [@calqued-acridin-2](https://community.deriv.com/u/calqued-acridin-2)\ **Post date:** [September 27, 2021, 3:32pm UTC](https://community.deriv.com/t/trades-are-frozen/18357/11 "2021-09-27T15:32:48Z")
I am also facing such issues…