# Trading account disabled

**URL:** <https://community.deriv.com/t/trading-account-disabled/85077>\
**Category:** General Discussion\
**Created:** [April 3, 2024, 4:36am UTC](https://community.deriv.com/t/trading-account-disabled/85077 "2024-04-03T04:36:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![byepath-aguglia-2](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@byepath-aguglia-2](https://community.deriv.com/u/byepath-aguglia-2)\
**Post date:** [April 3, 2024, 4:36am UTC](https://community.deriv.com/t/trading-account-disabled/85077/1 "2024-04-03T04:36:18Z")

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![Screenshot_20240403-061658](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2c23a0157992da736bb1808c99386a5d9714a7d2.jpeg)  
My account says it’s disabled on the server and I don’t know why

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [April 3, 2024, 2:39pm UTC](https://community.deriv.com/t/trading-account-disabled/85077/2 "2024-04-03T14:39:45Z")

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Hello @byepath-aguglia-2 , thank you for joining the community! We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![busiest-aediles-2](https://avatars.discourse-cdn.com/v4/letter/b/e56c9b/32.png) [@busiest-aediles-2](https://community.deriv.com/u/busiest-aediles-2)\
**Post date:** [July 18, 2024, 10:47am UTC](https://community.deriv.com/t/trading-account-disabled/85077/3 "2024-07-18T10:47:44Z")

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I’ve been having the same problem can somebody tell me how to fix this?

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**Author:** ![chapmen-agitato-2](https://avatars.discourse-cdn.com/v4/letter/c/9de0a6/32.png) [@chapmen-agitato-2](https://community.deriv.com/u/chapmen-agitato-2)\
**Post date:** [May 31, 2025, 9:03am UTC](https://community.deriv.com/t/trading-account-disabled/85077/4 "2025-05-31T09:03:34Z")

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Same issue plis assist

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [August 8, 2025, 9:20pm UTC](https://community.deriv.com/t/trading-account-disabled/85077/5 "2025-08-08T21:20:26Z")

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Hi @chapmen-agitato-2 ! We’re truly sorry for the delayed reply. Thank you for taking the time to contact our support team and giving us the chance to address your concerns.

We’re happy to see that the issue has been resolved in your favour. Please don’t hesitate to get back to us should you have any concerns or doubts!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.