# Trading disabled on MT5? Here's why and how to fix it

**URL:** <https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247>\
**Category:** FAQ\
**Tags:** mt5account, trading\
**Created:** [August 6, 2024, 8:16am UTC](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247 "2024-08-06T08:16:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Bella](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bella/32/5512_2.png) [@Bella](https://community.deriv.com/u/Bella)\
**Post date:** [August 6, 2024, 8:16am UTC](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247/1 "2024-08-06T08:16:50Z")

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Hello Deriv Community,

Have you ever got the “Trading disabled” error message in your MT5 mobile app?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/4/474fd36b55ed413f03ac3ec4862b690320401c6b.jpeg)

Let’s explore the two main reasons behind this issue and how to resolve them.

**1. New account, no deposit** : If your MT5 account is brand new, trading will be disabled until you make your first [deposit](https://app.deriv.com/cashier/account-transfer) to your account. Once you deposit funds, your account will be automatically activated for trading.

**2. Inactive account** : If your MT5 account has been inactive for 30 days or more, trading may be temporarily disabled. Contact us to help you enable trading on your account.

**Pro tip:** To prevent your account from becoming inactive, make sure to log in, deposit funds, and place a trade within 30 days.

Hope this information was helpful.

We’re here to help! If you have any other questions, just drop us a message on [Live Chat or WhatsApp](https://deriv.com/contact-us). Not a member yet? No worries! Click [here](https://deriv.link/signup-community) to register and join us.

> **[Create Account - Deriv](https://home.deriv.com/dashboard/signup?utm_campaign=community-response&utm_medium=social-group&utm_source=community)**
>
> Create your free Deriv account and start trading

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<div class="post-metadata">

**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [August 16, 2024, 5:42am UTC](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247/2 "2024-08-16T05:42:13Z")

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [June 23, 2026, 7:34am UTC](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247/3 "2026-06-23T07:34:44Z")

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¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.

> **[Centro de ayuda | Preguntas frecuentes | Deriv](https://deriv.com/es/help-centre)**
>
> ¿Tiene preguntas sobre su cuenta de trading, sobre cómo funcionan nuestras plataformas de trading o sobre el trading? Lea nuestras preguntas frecuentes o contáctenos a través del Live Chat en Deriv.